Terms & Conditions

Welcome to the official website of Apollo Medical Centre – Sole Proprietorship LLC ("Apollo Medical Centre", "Apollo", "we", "our", or "us").

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, you should discontinue using this website.

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates, including the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) in Health Fields, applicable Department of Health – Abu Dhabi (DOH) regulations, and ADHICS requirements.

1. ABOUT APOLLO MEDICAL CENTRE

Apollo Medical Centre – Sole Proprietorship LLC
Royal Gift Collection Building
Hamdan Street
Abu Dhabi
United Arab Emirates

2. ACCEPTANCE OF TERMS

By accessing this website, you confirm that:

• You are legally capable of entering into these Terms & Conditions.
• You will use this website only for lawful purposes.
• You will not use this website in any manner that could damage, disable, or impair its operation or interfere with other users.

3. WEBSITE CONTENT

The information published on this website is provided for general informational and educational purposes only.

The content:

• does not constitute medical, legal, financial, tax, or investment advice;
• does not establish a doctor-patient relationship;
• should not be relied upon as a substitute for consultation with a qualified healthcare professional.

Medical emergencies should be directed to the appropriate emergency services immediately.

Apollo Medical Centre reserves the right to modify, update, suspend, or remove website content without prior notice.

4. APPOINTMENTS AND ONLINE SERVICES

Where appointment requests, enquiry forms, online registrations, or other electronic services are available through this website:

• submitting a request does not guarantee an appointment;
• appointments remain subject to confirmation by Apollo Medical Centre;
• users are responsible for ensuring that the information submitted is complete and accurate.

5. PRIVACY AND PERSONAL DATA

Apollo Medical Centre respects your privacy and processes personal information in accordance with applicable UAE laws.

Personal information collected through this website will be processed only for legitimate healthcare, operational, legal, or regulatory purposes.

Please refer to our Personal Information Protection Notice (Privacy Notice) for detailed information regarding:

• collection of personal information;
• lawful basis for processing;
• patient rights;
• cookies;
• security measures;
• data retention;
• disclosure of information.

6. INFORMATION SECURITY

Apollo Medical Centre maintains administrative, technical, and physical safeguards designed to protect information submitted through this website.

While reasonable security measures are implemented, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their own devices, passwords, and login credentials.

Any suspected security vulnerabilities or cybersecurity incidents relating to this website should be reported immediately to Apollo Medical Centre.

7. INTELLECTUAL PROPERTY

Unless otherwise stated, Apollo Medical Centre owns or licenses all intellectual property rights relating to this website, including but not limited to:

• text;
• graphics;
• photographs;
• logos;
• icons;
• software;
• downloadable materials;
• design;
• layout.

All rights are reserved.

You may access website content solely for your personal, non-commercial use.

You must not:

• reproduce;
• modify;
• distribute;
• publish;
• transmit;
• sell;
• license;
• create derivative works from;
• commercially exploit

any material from this website without prior written permission from Apollo Medical Centre.

8. ACCEPTABLE USE

Users agree not to:

• attempt unauthorized access to any systems or networks;
• introduce viruses, malware, ransomware, or malicious code;
• interfere with website functionality;
• misuse online forms;
• upload unlawful or offensive material;
• impersonate another individual;
• violate any applicable law or regulation.

Apollo Medical Centre reserves the right to restrict or terminate access where misuse is identified.

9. THIRD-PARTY LINKS

This website may contain links to external websites operated by third parties.

Apollo Medical Centre does not control or endorse the content, privacy practices, or security of third-party websites and accepts no responsibility for their content or availability.

Users access third-party websites at their own risk.

10. HYPERLINKING TO OUR WEBSITE

Government entities, healthcare regulators, search engines, accredited news organizations, and online directories may link to this website provided that such links:

• are not misleading;
• do not imply endorsement by Apollo Medical Centre;
• accurately represent our organization;
• comply with applicable laws.

Apollo Medical Centre reserves the right to request removal of any hyperlink at its sole discretion.

11. DISCLAIMER

Apollo Medical Centre makes reasonable efforts to ensure the accuracy of website content.

However, we do not warrant that:

• information is complete;
• information is current;
• the website will always remain available;
• website content is free from errors.

Website content is provided on an "as available" and "as is" basis.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Apollo Medical Centre shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• use of this website;
• inability to use this website;
• reliance upon website information;
• website interruption;
• technical failures;
• unauthorized access;
• cyber incidents beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited under UAE law.

13. INDEMNITY

You agree to indemnify and hold harmless Apollo Medical Centre, its directors, employees, healthcare professionals, contractors, and affiliates against any claims, liabilities, losses, damages, costs, or expenses arising from your breach of these Terms & Conditions or misuse of this website.

14. CHANGES TO THESE TERMS

Apollo Medical Centre may revise these Terms & Conditions at any time without prior notice.

The latest version will always be available on this website.

Continued use of the website constitutes acceptance of any revised Terms.

15. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the Emirate of Abu Dhabi.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, unless otherwise required by applicable law.

16. CONTACT US

Apollo Medical Centre – Sole Proprietorship LLC
Royal Gift Collection Building
Hamdan Street
Abu Dhabi
United Arab Emirates

Telephone: +971 522 511 575
Email: receptions@apollogulf.com
Privacy Enquiries: marketing@apollogulf.com

17. DOCUMENT CONTROL

Document Title: Website Terms & Conditions
Document Number: AMC-WEB-TERMS-001
Version: 1.0
Effective Date: 23 July 2026
Review Date: 22 July 2028
Document Owner: Compliance & Information Security Department
Approved By: Medical Director
Classification: Public