To be informed Patients and their families about the healthcare services and how to access them.
To be informed of an alternative source of care and services if care and services are not available at the facility.
To have considerate and respectful care consistent with the patient's values and beliefs and to have access to spiritual & religious support.
To have care that is respectful of privacy.
According to the safety and security policy, valuables and personal belongings are safeguarded during an emergency.
To be protected from any assault.
To receive appropriate protection and services if they are a vulnerable child, disabled individual, or elderly.
To have all patients' information kept confidential and protected from loss or misuse.
To be entitled to information on their medical condition conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
Treatment options (including surgery process)
Known risks of treatment
Known risks and consequences of non-treatment
Estimated hospital bill
Plan for continuity of care after discharge
The names of the healthcare professionals responsible for the treatment
To refuse or discontinue treatment against the doctor's advice, to the extent permitted by law, the patient may do so after signing a form to request discharge against medical advice that has explained the consequences of such a decision.
To have adequate assessment and management of pain.
To be informed of the complaint process, conflicts, and other opinions about patient care.
To give general consent for treatment and have the available scope and limits fully explained.
To give the patient respectful and compassionate care at the end of life.
The patient has the right to a second opinion without compromising their care within or outside the organization.
Patients and families are informed about their right to participate in care decisions to the extent they wish.
To be informed about patients' rights and responsibilities in a manner and language they can understand
To receive relevant, current, and understandable information concerning the drugs.
Patient's Responsibilities at Apollo Medical Center
Bring their insurance card with you when you attend a healthcare facility.
To follow the rules and regulations of the health care facility.
To follow the treatment plan outlined by the health care professional.
To ask any questions if they are not clear about any aspect of their health care provided
To consider the rights and responsibilities of other patients and health care professionals.
Treat all staff, other patients, and visitors with respect and courtesy.
To give accurate information about personal details, medical history, medication received, and history of allergies or sensitivity to medicines.
To face the outcomes of their actions if they decide not to follow any advice, instructions, or treatment plan and recommendations.
To safeguard their belongings while receiving any health care treatment.
To keep appointments and inform staff if they cannot attend so that other patients can use the time.
To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility.