• Abu Dhabi, UAE
  • amc@apollogulf.com
  • 00971 26 39 7733


Patient Rights at Apollo Medical Center

  • To be informed Patients and their families about the healthcare services and how to access them.
  • To be informed of an alternative source of care and services if care and services are not available at the facility.
  • To have considerate and respectful care consistent with the patient's values and beliefs and to have access to spiritual & religious support.
  • To have care that is respectful of privacy.
  • According to the safety and security policy, valuables and personal belongings are safeguarded during an emergency.
  • To be protected from any assault.
  • To receive appropriate protection and services if they are a vulnerable child, disabled individual, or elderly.
  • To have all patients' information kept confidential and protected from loss or misuse.
  • To be entitled to information on their medical condition conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
  • Treatment options (including surgery process)
  • Known outcome
  • Known risks of treatment
  • Known risks and consequences of non-treatment
  • Estimated hospital bill
  • Plan for continuity of care after discharge
  • The names of the healthcare professionals responsible for the treatment
  • To refuse or discontinue treatment against the doctor's advice, to the extent permitted by law, the patient may do so after signing a form to request discharge against medical advice that has explained the consequences of such a decision.
  • To have adequate assessment and management of pain.
  • To be informed of the complaint process, conflicts, and other opinions about patient care.
  • To give general consent for treatment and have the available scope and limits fully explained.
  • To give the patient respectful and compassionate care at the end of life.
  • The patient has the right to a second opinion without compromising their care within or outside the organization.
  • Patients and families are informed about their right to participate in care decisions to the extent they wish.
  • To be informed about patients' rights and responsibilities in a manner and language they can understand
  • To receive relevant, current, and understandable information concerning the drugs.

Patient's Responsibilities at Apollo Medical Center

  • Bring their insurance card with you when you attend a healthcare facility.
  • To follow the rules and regulations of the health care facility.
  • To follow the treatment plan outlined by the health care professional.
  • To ask any questions if they are not clear about any aspect of their health care provided
  • To consider the rights and responsibilities of other patients and health care professionals.
  • Treat all staff, other patients, and visitors with respect and courtesy.
  • To give accurate information about personal details, medical history, medication received, and history of allergies or sensitivity to medicines.
  • To face the outcomes of their actions if they decide not to follow any advice, instructions, or treatment plan and recommendations.
  • To safeguard their belongings while receiving any health care treatment.
  • To keep appointments and inform staff if they cannot attend so that other patients can use the time.
  • To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility.